Bitexchageer, anyone use this exchange , losted BTC

Is anyone here using the swaps trade with bitexchageer???
I did true the binance/ bitexchageer week ago BTC/xrp and I losted it 0.5 BTC , customers support of bitexchageer doesn’t response but I got the blockchain BTC link from binance, please help me to find out about it or if you know someone to can help me I’m happy to pay. Thank you

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