Coinbase account LOCKED- Please HELP!


#1

Hey everyone,

I’m brand new to the cryptonation and I recently started my first investment on coinbase before discovering the pub a few days ago. My account got locked today due to ‘violation of Coinbase’s User Agreement’.

The only reason I can think of is not having all my personal information saved in my profile settings prior to having my first transaction completed or, something weird with 2 factor authentication when trying to login via the Coinbase account from my Iphone.

I use my Gmail app instead of the stock Iphone Mail app. However, when I login to Coinbase it doesn’t take me to my Gmail app so I just reinstalled my Iphone Mail app. I’m speculating Coinbase thinks I’m trying to hack my account since it’s verifying my authentication from two different sources.

I sent them an email but no response yet. If anyone has experienced this issue or has any advise, I’d greatly appreciate it.

Thank you


#2

you should call them, they have phone support now


#3

https://gethuman.com/phone-number/Coinbase


#4

They do? That must have been instituted in the last 48 hours then…


#5

September 20th is the date on this blog post:
https://blog.coinbase.com/announcing-coinbase-phone-support-1-888-908-7930-5a7c8385b47d


#6

lol exactly!

Theres a laundry list of things to do when the poo hits the fan with Coinbase.
Its a long road.

OP, take a look at the coinbase reddit.
As toxic as it can be, there are some good posts there helping people who have issues.


#7

Thanks Ricardo for the number!
After a 23 minute wait I was able to talk to a rep and they figured out it was because I fat fingered my DOB when updating my profile settings.

They’re going to send me an email and reset my account.

@peter maybe it would be a good idea to add a troubleshotting category for some of us noobies? Just a thought.

Thanks everyone!


#8

I’m so glad you were able to get into your account.
I think your problem solving idea :bulb: is a great one. I’ll check with the team to see if there is one that I have not seen.


#9

Hi,I have the same problem,I can t use my accaunt with bitcoin,I did try to contact them by phone but no luck