GDAX. "We could not confirm this identity based on public records"

Hello!
I already have and account on Coinbase, and I’ve been trying to open my account with GDAX. It always redirect me to “Complete your account to begin using GDAX” and when I am done it shows
"We could not confirm this identity based on public records. Please double check your information or try a different address."
Does anyone know why?

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Are you fully verified on Coinbase?

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Is it reading your ID properly? Mine kept failing on the website but worked immediately by uploading on the app

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