Login error message with MEW using the ledger

Hi Team,

Need your help on this. It has been about eight months since I logged into MEW. I tried this morning using my ledger and I got the error that it “timed out.”

Any one can help me out? I tried using their customer support but it would not send or their community on the website is down.

Thanks for your help!
Tran

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Did you update you ledger soft?

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Use ledger live app from ledger website.
Update your ledger’s firmware(depending on the firmware version, you might have to update it from a previous version to a specific version then to the latest version).
Do you have a backup of your seed words?
You MUST have a backup of your WORKING seed words before attempting a firmware update. Otherwise, you will lose your coins.

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Thank you! I will try.

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