Poloniex - VERY slow response to withdraw coins

I’m sure we all know. Poloniex is requiring all US customers to withdraw coins.

I logged in (after Nov 15) to withdraw my coins.
Uploaded Identification. (Nov 21)

I get this email (see below). What is going on over there?
Should I be concerned?
Should I take some additional action?

Any help is appreciated.
This is the community I turn to in order to ask these kinds of questions.

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