So, per usual, we wanted to be completely transparent with our community about what happens around these parts (i.e. our website) and give you a little bit of context of why The Pub™️ had been down for so long.
Our first notification that something was wrong was just after midnight, PDT time. We were given a pretty useless notice from Digital Ocean:
We then proceeded to not hear from them, at all, for almost 24 hours, as you can see from our repeated attempts to just get a living, breathing response from them:
The most frustrating thing is that their only suggestion was to console in and “fix” the issue but they had shut down our networking and droplet so we couldn’t actually do any of that! We couldn’t even
ssh into our console to even take a look around!
I eventually went to Twitter to publicly share my outrage because I had no other options, about 46 minutes ago:
… to which they replied very quickly and then gave us this response:
… zero help here either. I then gave them this response:
… in an attempt to document our “good historical behavior” and make sure (maybe…?) that they won’t do this shit again.
I’ve literally spent my entire day sitting in front of my computer waiting for a response… so that we could get our site back up online. Needless to say, our team is going to start thinking about alternatives because our disappointment is at an all-time high.
Sorry to have the site down for so long… what a complete and utter clusterfuck.
If you see any “phishing” attempts or any content that is “out of bounds” for our community guidelines please report it as SPAM immediately so we can assess it and make sure that no one gets hurt.
We all need to do our part around here… although, sometimes, that’s not even enough.