Vave took my winnings help appeciated?

moneygrab666

moneygrab666

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hi everyone need advice please

i deposited on vave around £150 in btc and they gave me a deposit bonus. played slots and won around £750. went to withdraw and they said i need to complete wagering. fine i kept playing and got up to 0.04 btc. again then tried to withdraw and now they took everything except my original deposit back. saying i violated bonus terms???
i dont understand what i did wrong. i completed the wagering it showed 100% complete. now they saying maximum cashout from bonus is 5x and giving me back like 0.0125 btc only
i mean is this allowed? i won that money fair after finishin wagering
 
i didn't really read it tbh just clicked accept. it was like 100% deposit bonus up to 1 btc
anyway if i finished the wagering shouldn't all the money be mine? like why would they let me keep playing after wagering finished if they were just gonna take it anyway
 
Oh it's a classic one!! The wagering requirement and the max cashout are two different things bro - u can wager through the bonus but there's still a cap on what you can withdraw from it. After that cap is hit, say goodbye to everything above...
It's in the T&Cs. Harsh but legal if they stated it upfront so GL with it
 
that doesn't make anysense tho even if i won 10 btc they would only give me some shit instead??
how is that fair i was using my own money too not just bonus wtf
 
moneygrab666 said:
that doesn't make anysense tho even if i won 10 btc they would only give me some shit instead??
how is that fair i was using my own money too not just bonus wtf
Click to expand...
Were you though? Or did the bonus money get used first? With most crypto casinos the bonus funds are "sticky" meaning they mix with your deposit and you play through both together
 
i dont know it didnt show separate just showed one balance! after i deposited it went straight to like 0.01 btc total (my deposit plus bonus) and i played from that
 
That's a sticky bonus then. Your deposit and bonus were combined. When you hit the max cashout limit, they remove everything above it and return your original deposit plus the allowed winnings.
Did they give you 0.0125 btc total or was that on top of your deposit?
 
they gave me back 0.0125 total which is less than i even deposited??? my deposit was 0.005 so if 5x cashout shouldnt it be 0.025?
and they took 3 days to tell me this, just had "pending withdrawal" for days then suddenly cancelled and balance changed
 
moneygrab666 said:
they gave me back 0.0125 total which is less than i even deposited??? my deposit was 0.005 so if 5x cashout shouldnt it be 0.025?
and they took 3 days to tell me this, just had "pending withdrawal" for days then suddenly cancelled and balance changed
Click to expand...
yeah pretty confusin
 
You can try contacting their support and asking them to explain the calculation. Get them to show exactly how they arrived at 0.0125 but if it's in their terms you agreed to, there's not much you can do. Curacao licensed casinos aren't heavily regulated
 
ok but even if theres a max cashout why did they let me keep playing after wagering was done?? like it said 100% wagering complete. if they were gonna take the money anyway why not just stop me there
 
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