Vave took my winnings just bonus issue or got scammed?

[xxSpinLoveRxx]

hi everyone need advice please

i deposited 0.005 btc on vave (around £150) and they gave me a deposit bonus. played slots and won up to 0.025 btc (arond £750). went to withdraw and they said i need to complete wagering. fine i kept playing and got up to 0.04 btc (over £1200)
then tried to withdraw again and now they took everything except my orignial 0.005 deposit back. saying i violatd bonus terms???
i dont understand what i did wrong. i completed the wagering it showed 100% complete. now they saying maximum cashout from bonus is 5x and giving me back like 0.0125 btc only

is this allowed? i won that money fair after finishing its shitty wagering

 

[CryptoDreamer]

hi everyone need advice please

i deposited 0.005 btc on vave (around £150) and they gave me a deposit bonus. played slots and won up to 0.025 btc (arond £750). went to withdraw and they said i need to complete wagering. fine i kept playing and got up to 0.04 btc (over £1200)
then tried to withdraw again and now they took everything except my orignial 0.005 deposit back. saying i violatd bonus terms???
i dont understand what i did wrong. i completed the wagering it showed 100% complete. now they saying maximum cashout from bonus is 5x and giving me back like 0.0125 btc only

is this allowed? i won that money fair after finishing its shitty wagering

What were the exact bonus terms? Did you read them before accepting? problem is most bonuses have max cashot limits. If it said 5x max cashout then unfortunately they can do that even after wagering completes.
Realy need to see the terms to say for sure.

 

[xxSpinLoveRxx]

What were the exact bonus terms? Did you read them before accepting? problem is most bonuses have max cashot limits. If it said 5x max cashout then unfortunately they can do that even after wagering completes.
Realy need to see the terms to say for sure.

i didnt really read it tbh just clicked accept. it was like 100% deposit bonus but if i finished the wagering shouldnt all the money be mine? like why would they let me keep playing after wagering finished if they were just gonna take it anyway huh??

 

[Trie]

Oooh this one is classic mate you see wagerng requirement and the max cashout are two different things. You can wager through the bonus but there's still a cap on what you can withdraw from it. After that cap is hit, everything above gets removed. It's in the T&Cs. Harsh but legal if they stated it upfront.

 

[xxSpinLoveRxx]

Oooh this one is classic mate you see wagerng requirement and the max cashout are two different things. You can wager through the bonus but there's still a cap on what you can withdraw from it. After that cap is hit, everything above gets removed. It's in the T&Cs. Harsh but legal if they stated it upfront.

that doesnt make sense though. so even if i won 10 btc they would only give me the 5x? how is that fair i was using my own money too not just bonus money

 

[serialwinner]

Were you though? Or did the bonus money get used first? With most casinos the bonus funds are "sticky" meaning they mix with your deposit and you play through both together.

 

[xxSpinLoveRxx]

i dont know it didnt show separate. just showed one balance. after i deposited it went straight to like 0.01 btc total (my deposit plus bonus) and i played from that

 

[ETHroan]

That's a sticky bonus then. Your deposit and bonus were combined. When you hit the max cashout limit, they remove everything above it and return your original deposit plus the allowed winnings. Did they give you 0.0125 btc total or was that on top of your deposit?

 

[xxSpinLoveRxx]

That's a sticky bonus then. Your deposit and bonus were combined. When you hit the max cashout limit, they remove everything above it and return your original deposit plus the allowed winnings. Did they give you 0.0125 btc total or was that on top of your deposit?

they gave me back 0.0125 total which is less than i even deposited??? my deposit was 0.005 so if 5x cashout shouldnt it be 0.025? and they took 3 days to tell me this, just had "pending withdrawal" for days then suddenly cancelled and balance changed

 

[Scott_Dawson_90]

0.025 yeah but if the bonus amount was also 0.005 then maybe they're calculating 5x on the bonus only not the deposit? So 0.005 bonus x 5 = 0.025, then they give you back your 0.005 deposit = 0.03 total? Still doesn't match what you got though..